Book Now
We understand that reaching out for support is an important step, and we aim to make it as easy as possible.
Email us at info@maluwellbeing.com to arrange your appointment.
If you’d rather speak by phone first, let us know a suitable day and time, and we’ll gladly give you a call.
A warm and safe space for adults to nurture emotional wellbeing with care and compassion.
Open for new referrals!
Our Availability: Monday to Friday 7am - 5pm
Our Location: In-person at Hillarys, WA or Oline
Email: info@maluwellbeing.com
How does it work?
According to the services that you are looking for
New clients
Send us an email to request an appointment at info@maluwellbeing.com.
Attach your referral (If applicable).
We review and according to availability and skills, we will get back to you with intake form, informed consent and options to organise your initial appoinment.
Once confirmed, attend your first session.
Ongoing clients
Other services
For professional talks, Malu workshops and Wellbeing Programs.
Send us your enquiry at info@maluwellbeing.com
We will get back with a personalised quote, usually we set up a meeting or call to discuss more in detail. So, please let us know as part of the email the best time and day to get in contact.
Ongoing clients often choose to book their next appointment during their session. However, if this has not happened, you are always welcome to send us an email at info@maluwellbeing.com with your preference for an in-person or online session, along with your availability and how soon you are hoping to be seen.
Fee and rebates
Sessions are typically 50–60 minutes unless otherwise agreed & in-person or via telehealth.
Referrals & Rebates
You are welcome to book an appointment without a referral if you prefer to access sessions privately. This can offer flexibility and immediate support when you need it.
If you would like to access a Medicare rebate, you can visit your General Practitioner (GP) to discuss a Mental Health Care Plan (MHCP) under the Better Access initiative. With a valid referral, you may be eligible for a rebate of $98.95 per session. This typically provides access to up to 10 sessions per calendar year, starting with an initial 6 sessions, with the possibility of a further 4 sessions upon review with your GP.
If you have private health insurance, you may also be able to claim part of the session fee depending on your level of cover. It is recommended to check directly with your provider to understand your individual entitlements.
Medicare rebates don’t apply to couple sessions, but some private health insurance plans may contribute. We recommend checking with your provider to see what is available for you.
Cancellations
If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice. This allows the time to be offered to someone else who may be waiting for support.
Appointments cancelled with less than 48 hours’ notice, or not attended, may incur the full session fee.
Payments
Payment is requested at the end of each session.
Outstanding balances must be settled before future appointments can proceed.
For sessions using a Medicare rebate, billing is in line with current Medicare requirements. Depending on your rebate and gap payment, an out-of-pocket cost may apply.
For NDIS-funded sessions, billing depends on your funding type:
Self-managed plans: clients pay upfront and can claim reimbursement.
Plan-managed funding: invoices are submitted directly to the plan manager at the end of the session.
MALU Wellbeing is not a crisis service. If you need immediate assistance, please contact one of the following services, it is free and confidential.
If your situation is an emergency, please call 000 or visit your nearest hospital.
Lifeline: 13 11 14
Mental Health Emergency Response Line (MHERL): 1 300 555 788
Suicide call back service 1300 659 467
Beyond Blue 1300 224 636
Men’s line Australia 1300 789 306
PANDA (perinatal anxiety and depression) 1300 726 306
QLife (LGBTI+ 3pm – 12am) 1800 184 527
